This document will provide you with information about the Billing scope for CloudBlue Columbia Marketplace.
Scope of Support
- Order related issues,
- Control Panel Related issues,
- Billing related issues,
- Product related technical queries.
- For any issues related to Columbia Billing, please contact Lorena Rodriguez Espita <RodriguezEspitia@ingrammicro.com>
- For issues related to the Order provisioning, branding, control panel. Escalate the case to CSE team.
- For any product specific technical issues, follow product specific escalation process. (E.g. – For Office 365: Follow Microsoft O365 Overview and Escalation Process.
- Follow your current escalation process.