Overview

Once the users have been created for customer’s organization. If accidentally a user forgot his password or not able to login due to incorrect credentials, so we can reset the password.

We can regenerate the password as well.

NOTE: Only account admin can perform this action.

How Do I Get There?

Log in to your “CloudBlue” Account using your credentials.
You will be redirected to your Dashboard

How Do I Reset or Regenerate the Password of the Customer’s User via Reseller Portal?

• Once you’re logged in, navigate and click on the Entities > Organizations. 
• 
• You will get a list of the Customers’ organizations available in your account.

• Click on the name of the Organization you want to reset / regenerate the password. 
• Here you will see the details of the organization at the right hand side of the list.

• Scroll down and click on the List Users button at the right bottom side of the screen.

• You will get a list of the users for the selected customer’s Organization.

Reset Password

• Select the user and click on Reset Password button at the right bottom corner.

• Type the New Password and Confirm Password. Please adhere the Password complexity for secure and strong Password.

• Click on Save Password will be reset for the selected user.

Regenerate Password

• Please follow up to step 7 and click on Regenerate Password.

• You will get a Confirmation pop – up window. Click on OK to regenerate the password.

• You will see an Alert and password will be sent to registered email address of the user.