Objective

As you are able to login and view the users of your customers’ organization. You can change the status of the user from Active to Inactive and vice – versa.

How Do I Get There?

Log in to your “CloudBlue” Account using your credentials.
You will be redirected to your Dashboard

 

How Do I Activate/ Deactivate Customer’s Users?

 

• Once you are logged in, navigate and click on Entities > Organizations.
• You will get a list of the Customers’ organizations available in your account.

 

• Click on the name of the Organization you want to edit the users’ status.

 

• You can see the details of the organization you have chosen in General Properties

 

• Now scroll down and click on List Users button at the right bottom side of the window.

 

• You will get the list of the users available for the selected customer’s Organization.

 

• As you click on the User’s name, it shows up the details.
  • Login ID
  • Primary email
  • Secondary email
  • Status, etc.

 

• Click on the Deactivate User button to deactivate the user.

 

• A Confirmation window will pop – up. Click on OK to deactivate the user.

 

• User status will be changed to Deactivated.

 

• To  activate the deactivated user,
  • Check the box to select the user and click on Activate;
  • Or, click on the username and click on Activate User button available in User information at the bottom right side of the screen.

 

 

• Click on Activate button on pop – up window to activate the user.

 

• You will see a pop – up window of confirmation. Confirm and click on Yes.

 

• Now the user status will change to activated.
  

 

 

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